Guest Relations Supervisor
5 months ago
In this position, the responsibilities would likely include overseeing guest relations operations, ensuring high-quality service delivery to guests, handling guest inquiries and complaints, supervising staff, and maintaining a positive atmosphere. Additionally, proficiency in Arabic would be essential for effective communication with Arabic-speaking guests.
- Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
- Be aware of the hotel’s fire and emergency procedure.
- Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
- All in-house VIP’s are met during or upon departure and inviting them back to the hotel.
- To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Hotel.
- Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation.
- Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after
- Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests.
- Report any guest incidents or guest complaints to the Duty/Night Manager.
Ability to Relocate:
- Manama: Relocate before starting work (required)
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