Shop Manager

1 week ago

Manama, Bahrain Andy Moon Trading Full time

**About A&M**

Been in the market for over a decade it has become a trusted, loved and a hugely followed brand online with shoppers from all the GCC region, additionally its having its own retail shops in Bahrain and UAE where you can find a wide range products of household and smart gadgets related to kitchen accessories and appliances, storages and organizers, cleaning, kids, cars, travel, sport, massage, beauty and many more. makes it a must place to visit for every member of the family.

**Shop Manager**

Roles & Responsibilities
- Communicates store targets to the team and drives sales to achieve financial objectives.
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
- Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.
- Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.
- Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
- Maintains window and in-store displays to a high standard in line with merchandising guidelines.
- Oversees and monitors the inventory management in the store (stock availability, order management, back store management, stock movement within store)
- Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
- Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life.
- Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage.
- Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters.
- Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

**Requirements**:

- Available in Bahrain.
- Arabic and English speaker.
- Minimum 3 years’ experience in retail management, preferable in household products.
- Self-motivated, Dynamic, creative, team spirit.
- Attention to details, smart & hardworking, willingness to adapt, learn, and grow.

**Salary Range: 300BD-400BD (Based on experience) + Incentive up to 150BD (Based on store sales achievement**

**Salary**: BD300.000 - BD400.000 per month

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