Telephone Supervisor

7 days ago

Manama, Bahrain Hilton Full time

Telephone Supervisor

A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

**What will I be doing?**
- Perform other duties and responsibilities as assigned by the Front Office Manager/Assistant Front Office Manager/Duty Manager.
- Call for repair and technical support of all computer-based equipment in Conrad Services.
- Install all necessary telephone and Internet equipment in meeting and conference space.
- Requisition of additional telephones and equipment as needed.
- Ensure all phone charges for meeting and conference space has been submitted for billing to accounting.
- Enter all updates to telephone system including new area codes and exchanges.
- Monitor and update hotel extension information for outlets and personnel.
- Coordinate the notification of appropriate departments in the case of an emergency, guest service request, or any other situation, which requires the dispatching of personnel to resolve or assist with the problem.
- Is responsible for managing the processes in telephone communications.
- Close cooperation with all areas to assure information for performing the services of the telephone switchboard and constant functionality of all systems.
- Organisation of an optimal work sequence to guarantee the continued satisfaction of guests.
- Acceptance, monitoring and passing on of telephone calls, telegrams and faxes (and recording of the same).
- Passing on messages and processing wake-up calls.
- Responsible for correct invoicing and payment for the services.
- Draw up internal telephone directories.
- Constant care and maintenance of all work equipment in the area.
- Record defects and ensure prompt repair by passing these on immediately.
- Monitor and pass on correct information.
- Constant service to the guest is a "must" and exemplary service is to be provided.
- Carrying out, and training in, the prescribed measures in emergency and alarm situations.
- Close exchange of information with the other departments in the hotel.
- Plan work schedules, carry out working hour’s calculation and plan the holiday schedule.
- Introduction and induction training for employees, creating and carrying out training programmes.
- Carry out work interviews and assessment interviews for employees.
- Involvement in personnel measures such as performance assessments, allocation of employees and team motivation.
- Draw up and create internal documentation for the telephone switchboard area.
- The performance of the daily working hours will take place in a rolling week and in a shift system, in accordance with the work schedule of the department.
- Full responsibility for all the work arising in a shift.
- Post holders are expected to be prepared at all times to work anywhere required in the area.
- Duty to obtain independent information on all changes occurring in the public areas of the hotel.
- Responsible for the good order and cleanliness of the work area and observance of the hotel’s safety and security guidelines.
- Excellent command of English, both spoken and written, is needed for the post.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

**What are we looking for?**

Telephone Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer-focused industry

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Experience Supervisor

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** Guest Experience Supervisor (Telephone Supervisor) **Job Number** 24094791 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Telephone Operator

    7 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Communication Agent/telephone Operator-local

    8 months ago

    Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls,...

  • Reservations Supervisor

    7 months ago

    Manama, Bahrain Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Communications Supervisor

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24053593 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee the operation of telephone switchboard station. Run/review daily...

  • Reservations Supervisor

    7 months ago

    Manama, Bahrain Hilton Full time

    A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor...

  • Store Supervisor

    6 months ago

    Manama, Bahrain Zainal Enterprises (Wingman) Full time

    Urgent Hiring! **~ Restaurant Store Supervisor** **Job Description;** - Managing the day-to-day running of the store and making sure that high standards of customer service, cleanliness and hygiene, quality assurance, staff morale, training and performance are maintained. - Handling customer complaints and queries; - Targets, coordinating staff scheduling...

  • Waiter & Restaurant Supervisor

    6 months ago

    Manama, Bahrain Zainal Enterprises (Wingman) Full time

    Urgent Hiring! ~ Restaurant Store Supervisor Job Description; - Managing the day-to-day running of the store and making sure that high standards of customer service, cleanliness and hygiene, quality assurance, staff morale, training and performance are maintained. - Handling customer complaints and queries; - Targets, coordinating staff scheduling and...

  • Supervisor-accounting (Paymaster Supervisor)

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24090475 **Job Category** Finance & Accounting **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files,...

  • Reception Supervisor/manager Female

    6 months ago

    Manama, Bahrain Trader Vic's Bahrain Full time

    **The Brand** Trader Vic's Bahrain is looking for friendly and responsible Reception Supervisor or Manager. Our venue is an eclectic collection of cuisines, signature cocktails and an exotic atmosphere bedecked with authentic artefacts and trappings. Our many years of operations has proven us to be a strong and successful franchisee of a renowned global...

  • In Room Dining

    6 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Income Audit Supervisor

    2 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24151596 **Job Category**Finance & Accounting **Location**Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash...

  • Income Audit Supervisor

    4 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24151596 **Job Category** Finance & Accounting **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records,...

  • Front Office Supervisor

    6 months ago

    Manama, Bahrain Nordic Holdings Full time

    hotel experience opera system knowledge to work immediately 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding...

  • Multi Property Accounting Supervisor

    7 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24085665 **Job Category** Finance & Accounting **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....

  • Reservations Supervisor

    7 months ago

    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    To assist in the supervision of all operational activities pertaining to the Reservations Office in order to achieve the department mission of maximisation of customer satisfaction and revenue generation for the department and company. Will guide and supervise the Reservations team on daily tasks and ensure smooth operations of the department. - At least 2...

  • Complex Credit Supervisor

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24169131 **Job Category** Finance & Accounting **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in reviewing existing and evolving operating/financial...

  • Complex Reservations Supervisor

    7 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24068151 **Job Category** Reservations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Sales Agent

    8 months ago

    Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...

  • Supervisor-reservations

    1 month ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24197386 **Job Category**Reservations **Location**Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...