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Communication Agent/telephone Operator-local
3 weeks ago
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
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Telephone Operator
2 days ago
Manama, Bahrain Hilton Full timeTelephone Operator A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...
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Telephone Operator
4 weeks ago
Manama, Bahrain Al Ghalia WLL Full timeWe are seeking passionate telephone operators to join our team at our successful patisserie in Bahrain. - Must have good English communication skills. - Flexible with working hours. Pay: BD160.000 - BD180.000 per month **Language**: - English (preferred)
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Telephone Operator
2 days ago
Manama, Bahrain Hilton Full timeA Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and courteously - Records...
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Telephone Operator
5 days ago
Manama, Bahrain SOFITEL Full time**Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Franchise Hotel
1 week ago
Manama, Bahrain Crowne Plaza Full timeThis job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their...
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Telephone Supervisor
5 days ago
Manama, Bahrain Hilton Full timeTelephone Supervisor A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. **What will I be doing?** - Perform other duties and responsibilities as assigned by the Front Office Manager/Assistant Front Office Manager/Duty Manager. -...
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Reservations Agent
4 weeks ago
Manama, Bahrain Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
4 weeks ago
Manama, Bahrain Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
3 weeks ago
Manama, Bahrain Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Performance Team Leader/operations Agent
2 days ago
Manama, Bahrain Key Arabia Full timeJob Description: We are seeking a competent Performance Team Leader/Operations Agent to oversee our supply chain management efficiently. The Performance Team Leader/Operations Agent will play a vital role in recording and analyzing riders' performance, managing day-to-day operations, and leveraging experience in manpower and customer service to ensure...
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Guest Service Agent
6 days ago
Manama, Bahrain Ramada by Wyndham Bahrain Full timeWe are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...
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Rtm Agent
4 weeks ago
Manama, Bahrain Tafaseel Full timeThe RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...
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Operations Specialist
4 weeks ago
Manama, Bahrain PROCORP Management Full time**Tasks**: - Ensures the flow of communication between the company, the client, and the local agents. - Negotiates with local port agents according to the type of contract: all contractual documents. - Prepares all contractual documents. - Attends and supports operations on-site, guaranteeing success of the mission. - Manages all operational...
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Ticketing Agent
3 weeks ago
Manama, Bahrain Vittoria Travel Full timeMUST HAVE KNOWLEDGE IN GDS A Travel Agency is looking for experienced detail-oriented (Reservation & Ticketing Agent) to assist customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking tickets. Duties / Qualities: - Provide travel...
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Wfm Agent
4 weeks ago
Manama, Bahrain Tafaseel Full timeThe WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...
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Operation Agent
3 weeks ago
Manama, Bahrain Floward Full time**We are looking to employ Bahraini graduate for Operation officer role with outstanding communication skills (Arabic & English) to join us.** The role shall obtain the following responsibilities: 1. Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as...
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Telephonist Operator
5 days ago
Manama, Bahrain Hilton Full timeTelephonist Operator A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and...
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Real Estate Agent
3 weeks ago
Manama, Bahrain iSearch Property Management Full timeLooking for a full-time Experienced Real Estate Agent with a minimum of 3-years of experience in the local Real Estate field. - Strong sales, negotiation, and communication skills. - Ability to understand and present contracts. - Excellent communication and presentation skills. - Possess the knowledge of local market trends and RERA laws. - Strong work...
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Guest Service Agent
4 weeks ago
Manama, Bahrain BAHRAIN AIRPORT HOTEL Full timeGuest Service Agent - Both Bahraini & Expat Required for BAHRAIN AIRPORT HOTEL. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. - Ability to input and access data in computer. - Ability to understand guest inquiries and provide...
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Reservation Agent
3 days ago
Manama, Bahrain Nordic Holdings Full timeARABIC SPEAKING/WRITING LADY AGENT CAN JOIN IMMEDIATELY OPERA KNOWLEDGE, HOTEL EXPERIENCE - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the...