Telephone Operator

7 days ago


Manama, Bahrain SOFITEL Full time

**Company Description** "Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description** KEY ROLES & RESPONSIBILITIES**
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Raffles Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- Adhere to OH&S policies and procedures

**Qualifications**

**Qualifications**:

- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment

**Additional Information**

**Your Team & Working Enviroment**:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


  • Telephone Operator

    4 weeks ago


    Manama, Bahrain Al Ghalia WLL Full time

    We are seeking passionate telephone operators to join our team at our successful patisserie in Bahrain. - Must have good English communication skills. - Flexible with working hours. Pay: BD160.000 - BD180.000 per month **Language**: - English (preferred)

  • Telephone Operator

    3 days ago


    Manama, Bahrain Hilton Full time

    Telephone Operator A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

  • Telephone Operator

    3 days ago


    Manama, Bahrain Hilton Full time

    A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and courteously - Records...

  • Franchise Hotel

    1 week ago


    Manama, Bahrain Crowne Plaza Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their...


  • Manama, Bahrain Hilton Full time

    Telephone Supervisor A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. **What will I be doing?** - Perform other duties and responsibilities as assigned by the Front Office Manager/Assistant Front Office Manager/Duty Manager. -...


  • Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls,...


  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Telephone Operator - Wyndham Garden Manama to join our team at Wyndham Garden Manama in Manama, Manama. **Job Summary**: The Telephone Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. **Education &...

  • Telephone Operator

    3 weeks ago


    Manama, Bahrain The 1 Percent Full time

    Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and...

  • Telephone Operator

    3 weeks ago


    Manama, Bahrain Al Ghalia Full time

    Answer incoming calls and provide callers with the requested information - Handle customer inquiries and complaints in a polite and professional manner - Transfer calls to appropriate personnel or departments - Assist customers in placing orders - Take messages and forward them to the relevant parties - Maintain records of customer interactions and...


  • Manama, Bahrain Hilton Full time

    Telephonist Operator A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** Guest Experience Supervisor (Telephone Supervisor) **Job Number** 24094791 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24105051 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24105051 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Cctv Operator

    3 weeks ago


    Manama, Bahrain SKD Full time

    CCTV Operators are mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary. **Job Duties**: - Operating and monitoring all surveillance security systems/cameras within the Control Centre in an...

  • Telephone Operator

    4 weeks ago


    Manama, Bahrain Ramee Hotels and Restaurants Management Co.W.L.L Full time

    Arabic Speaking male candidates with minimum 1 year experience and locally available.

  • Telephone Operator

    3 weeks ago


    Manama, Bahrain Al Ghalia Full time

    Answer incoming calls and provide callers with the requested information - Handle customer inquiries and complaints in a polite and professional manner - Transfer calls to appropriate personnel or departments - Assist customers in placing orders - Take messages and forward them to the relevant parties - Maintain records of customer interactions and...


  • Manama, Bahrain Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Head of Operations

    3 weeks ago


    Manama, Bahrain British School of Bahrain Full time

    **JOB DESCRIPTION** **Job Title Head of Operations** **Department Operations** **Reports to Executive Headmaster** **OVERVIEW** The Head of Operations is responsible for leading the implementation of strategies to manage all aspects of the School’s properties, including upkeep, care, maintenance, security, health and safety and facilities management...

  • Telephone Operator

    7 days ago


    Manama, Bahrain Al Ghalia Full time

    Answer incoming calls and provide callers with the requested information - Handle customer inquiries and complaints in a polite and professional manner - Transfer calls to appropriate personnel or departments - Assist customers in placing orders - Take messages and forward them to the relevant parties - Maintain records of customer interactions and...


  • Manama, Bahrain Al Ghalia Full time

    Answers all telephone calls and listens carefully to our guests - it is important to ensure this is a smooth introduction to the Business Unit as it is the first step to providing a great experience to our guests. - Ability to put our guests at ease, with your polite, efficient and friendly manner. - Possesses superior knowledge regarding our fantastic...