Guest Service Manager

4 months ago

Manama, Bahrain Hilton Full time

A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Guest Service/Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Guest Service team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Manager

    4 months ago

    Manama, Bahrain Hilton Full time

    Guest Service Manager A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main...

  • Guest Services Supervisor

    2 weeks ago

    Manama, Bahrain Hilton Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...

  • Guest Service Executive

    4 months ago

    Manama, Bahrain Hilton Full time

    Guest Service Executive A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection...

  • Guest Service Executive

    5 months ago

    Manama, Bahrain Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and...

  • Guest Service Agent

    4 months ago

    Manama, Bahrain Nordic Holdings Full time

    CAN JOIN IMMEDIATELY - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys or key cards, and showing visitors to their rooms - making and updating reservations in the booking system - providing guests with tailored recommendations and information about local attractions and restaurants -...

  • Guest Service Supervisor

    3 months ago

    Manama, Bahrain Asdal Gulf Inn Full time

    1. Conducts shift briefings to ensure hotel activities and operational requirements are known. - Supervise front office operations during assigned shift including: - Maintenance of guest information - Maintenance of information about local events - Compile occupancy statistics - Supervise the use of he public address system - Supervise group bookings -...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24020534 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24076872 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23207995 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24048386 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Services Supervisor

    2 weeks ago

    Manama, Bahrain Talent Pal Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...

  • Guest Service Agent

    24 hours ago

    Manama, Manama, Bahrain Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Service Associate

    2 weeks ago

    Manama, Bahrain Nordic Holdings Full time

    OPERA SYTEM KNOWLEDGE HOTEL EXPERIENCE - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and...

  • Guest Service Supervisor

    4 months ago

    Manama, Bahrain Hilton Full time

    Position Purpose To be a passionate host and highly collaborative member of the Guest Service team, delivering concierge services as well as brighthearted check in and & outexperiences to hotel guests. Duties & Key Responsibilities - Execute duties as assigned by the FOM or General Manager. - Organise the 'work area' to be able to deliver brighthearted...

  • Guest Service Agent

    2 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24162357 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Service Agent

    2 days ago

    Manama, Bahrain Marriott International Full time

    Job Number 24162357Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Relations Manager

    3 months ago

    Manama, Bahrain Hilton Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...

  • Guest Relations Manager

    2 weeks ago

    Manama, Bahrain Royal Saray Resort Full time

    Job brief We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Manager? Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the...

  • Driver – Guest Services

    3 months ago

    Manama, Manama, Bahrain The Ritz-Carlton Bahrain Full time

    Job SummaryAssist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print)....

  • Guest Experience Expert

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23104033 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...