Night Manager
6 months ago
The Night Manager is responsible for overseeing the operations of the hotel during the nighttime shift. They ensure a smooth and efficient running of the hotel, ensuring guest satisfaction and employee productivity during the evening and overnight hours.
- Be responsible for the reception desk and processing of night audit and nightly reports.
- Supervise and manage all activities during the nighttime shift, including front desk operations, reservations, housekeeping, and security.
- Greet and check-in guests, ensuring a smooth and efficient process for late arrivals and early departures.
- Resolve any guest complaints or issues that may arise during the nighttime shift, ensuring guest satisfaction.
- Coordinate and communicate with other departments to ensure a seamless flow of information and operations during the nighttime hours.
- Maintain accurate and detailed records of all guest interactions, incidents, and maintenance issues.
- Conduct regular inspection rounds to ensure the safety and security of the hotel premises.
- Strong leadership skills and should be able to effectively lead and manage a team of employees who work during the night shifts.
- A night manager should have a good understanding of hotel operations, including front office procedures, room reservations, and guest services.
- Be alert and prepared for emergencies and having the ability to handle them calmly and efficiently is crucial for a night manager.
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
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Night Manager
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