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Front Office Supervisor
1 month ago
The front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests.
- They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise.
- responsible for managing room inventory and coordinating with other departments, such as housekeeping and maintenance, to ensure that guest rooms are clean and well-maintained.
- They must also be able to handle financial transactions, such as processing payments and managing cash drawers.
To be successful in this role, a front office supervisor must have a strong attention to detail, excellent customer service skills, and the ability to lead and motivate a team. They must also have strong computer skills and be familiar with IDS system.
