Residence guest service agent

2 days ago

Manama, Manama, Bahrain Four Seasons Hotel Full time
Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation. TASKSResponds to a wide variety of homeowner requests by accurately assessing the residents' needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies. Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc., following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up. Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences. Greets all residents and their guests passing through the lobby and offers them assistance. Assists in Residential Lobby service - answers telephones at the residences Concierge Desk, delivers messages, packages, laundry, groceries, etc., to units. Assists in Common Area service setup the space, provides food and beverage service, assistance with operating equipment, etc., to owners. Deliveries in-residence dining requests from 3rd party vendors to unit as requested. Ensures the residences lobby is always clean, including bell carts and storage area. Complies with Four Seasons Work Rules and Standards of Conduct. Works harmoniously and professionally with co-workers and supervisors. Ability to use a variety of IT systems to perform his own duties and assist homeowners on basic functionality. ADDITIONAL RESPONSIBILITIESHandles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; seeks any opportunity to prevent owner glitches, assist in all inquiries in connection with the Residence services and facilities. Ability to communicate residents' requests effectively to the Residence Concierge to ensure prompt completion of tasks. Acts in all matters related to the safety, security, satisfaction, and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation. Relieves other residential roles for meal periods and in case of emergency. Assists in crunching other residential roles with operations. Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader. SKILLS AND COMPETENCIESReading, writing, and oral proficiency in the English language; excellent communication skills are essential. Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude, and be knowledgeable about the local area. Must have a minimum of 1+ year bell/guest services experience in a hospitality environment. Must be able to prioritize and multi-task, and have a high attention to detail. Must be able to work a flexible schedule, including days, nights, overnight, weekends, and holidays. Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50-100 lbs., respectively. High school education or equivalent experience is required.
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