IT Helpdesk Technician

3 days ago

Manama, Bahrain Gulf University Full time

**IT Helpdesk Technician**

**SUMMARY**

**DUTIES AND RESPONSIBILITIES**

2. Troubleshoot computer problems.
3. Determine source of computer problems (hardware, software, user access, etc.).
4. Advise staff on appropriate action.
5. Serve as liaison between staff and the technology department to resolve issues.
8. Document resolutions for future reference.
9. Other duties as assigned.

**ADDITIONAL RESPONSIBILITIES**

1. Perform hardware and software installations.
2. Provide on-the-job training to new department staff members.
3. Provide computer orientation to new company staff.

**KNOWLEDGE AND SKILL REQUIREMENTS**

1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

**WORKING CONDITIONS**

Working conditions are normal for an office environment. Work requires almost exclusive work using a telephone and computer.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

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