Helpdesk Technician I

4 days ago


Manama, Bahrain Envistacom Full time

Job Title**:Helpdesk Technician I**

Job Location**:Bahrain**
- This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours._

**Responsibilities**:

- Sit at help desk and respond to walk-in customer questions
- Field trouble calls via the phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot printers and map shared printers
- Document trouble calls and computer/network actions for reporting purposes
- Field trouble calls via the phone and computer trouble ticketing system.

**Job Requirements**:

- 2 years of operational experience
- Must be a U.S. Citizen
- Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
- US Secret Clearance

**Company Benefits**:

- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- 401(k) Plan
- Company-paid Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Cell Phone Allowance
- Tuition Reimbursement (after one year)



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