IT Assistant

**Responsibilities**:
**Provide Technical Support**:Assist end-users in resolving hardware, software, and network issues.
Install, configure, and troubleshoot computer systems, printers, and peripheral devices.

**Maintain IT Infrastructure**:Ensure the stability, integrity, and efficient operation of all IT systems.
Perform routine maintenance tasks, such as updates, patches, and backups.

**User Account Management**:Create, modify, and deactivate user accounts.

**Software and Hardware Procurement**:Assist in the procurement and installation of software licenses and hardware components.
Maintain an inventory of IT assets and equipment.

**Network Support**:Assist in the setup, configuration, and troubleshooting of network equipment (e.g., routers, switches, access points).
Monitor network performance and security.

**Documentation and Reporting**:Create and update technical documentation, including user guides and system manuals.
Generate reports on IT-related metrics and incidents.

**Assist in IT Projects**:Collaborate with the IT team on projects related to system upgrades, migrations, and implementations using the ERP, HRMS and CRM.

**Stay Informed about Technology Trends**:Keep abreast of emerging technologies and industry best practices to propose improvements and enhancements.

**Qualifications**:

- Education Level: Bachelor's degree in Computer Science or related field.
- Experience: 3 years of relevant experience in IT support.
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team

**Salary**: BD300.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- english (required)