Guest Experience Manager

6 days ago


Manama, Bahrain Accor HQ Full time

**Guest Experience Manager**
Inspiring and engaging. As a Guest Experience Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

**What is in it for you**:

- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

**Your experience and skills include**:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS



  • Manama, Bahrain Marriott International, Inc Full time

    **رقم الوظيفة** 24083498 **التصنيفات** Rooms & Guest Services Operations **الموقع** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24083498 **Job Category** Rooms & Guest Services Operations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24142452 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....


  • Manama, Bahrain Hilton Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24129293 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...


  • Manama, Bahrain Domo Ventures W.L.L. Full time

    **We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.** **Key Accountabilities** **Key Requirements** - BSc in Hospitality and Hotel...

  • Quality Manager

    13 hours ago


    Manama, Bahrain Al Shoala Recruitment Full time

    Looking For An Experienced Quality Manager For Reputed 5-star Hotel The role involves leading the hotel's Brand Experience performance, aiming for high guest experience, service excellence, and standards conformance. - As an internal trainer and mentor, the individual assesses needs and implements solutions across departments. - They work closely with the...


  • Manama, Bahrain Hilton Full time

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order...


  • Manama, Bahrain Hilton Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...

  • Guest Relations Agent

    13 hours ago


    Manama, Bahrain Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Guest Arrival Expert

    13 hours ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24148330 **Job Category** Rooms & Guest Services Operations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests arrive at our...

  • Guest Service Agent

    13 hours ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22136174 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    13 hours ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24048386 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    24 hours ago


    Manama, Bahrain BAHRAIN AIRPORT HOTEL Full time

    Guest Service Agent - Both Bahraini & Expat Required for BAHRAIN AIRPORT HOTEL. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. - Ability to input and access data in computer. - Ability to understand guest inquiries and provide...

  • Guest Service Agent

    24 hours ago


    Manama, Bahrain Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Relation Officer

    13 hours ago


    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Hotes & Resorts is now seeking a Guest Relation Officer / Loyalty Supervisor ,to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Guest Relation Officer / Loyalty Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service...

  • Contact Center Trainer

    24 hours ago


    Manama, Bahrain Gulf Customer Experience Full time

    **About the Training Specialist position**: We are looking for a skilled Training Specialist who will enhance the competencies of individual employees by organizing training programs that will boost their workplace performance in alliance with our company's core values. Your duties will include performing training needs assessments, designing and delivering...


  • Manama, Bahrain Gulf Customer Experience Full time

    **About the HR Coordinator position**: We are looking for an efficient Human Resources (HR) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and supporting the interview process. Your role, also, involves performing tasks with a focus to grow our company's talent...


  • Manama, Bahrain Gulf Customer Experience Full time

    Join a regional team of contact center agents delivering customer service, sales and support from the comfort of your home. - Select the work schedule that fits with your lifestyle - Enjoy being independent contractor with Gulf CX - Grow your skillsets to get more advanced projects with higher pay **What do you need to get started?** - A quiet place to work...