Contact Center Trainer

1 day ago


Manama, Bahrain Gulf Customer Experience Full time

**About the Training Specialist position**:
We are looking for a skilled Training Specialist who will enhance the competencies of individual employees by organizing training programs that will boost their workplace performance in alliance with our company's core values. Your duties will include performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

You should be an experienced educator, with strong abilities to convey a and a deep knowledge of your field. Organizational skills and a positive attitude are also required.

**Training Specialist responsibilities are**:

- Detect training needs by evaluating strengths and weaknesses
- Organize trainings that will groom employees for the next step of their career path
- Develop Build annual training program and prepare teaching plans
- Create and manage the production of classroom handouts, instructional materials, aids and manuals
- Manage structured learning sessions and monitor their quality results
- Introduce new employees to the business and conduct orientation sessions
- Monitor training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
- Review ongoing programs to ensure that they reflect any changes, on a regular basis
- Keep informed about new trends and tools in employee development

**Training Specialist requirements are**:

- 3+ years' experience of working on a Training Specialist position
- Significant experience in designing multiple training events in a corporate setting
- Strong knowledge of instructional design theory and learning principles
- Good experience of organizing the full training cycle
- Good practical experience with learning management software, MS Office and databases
- Excellent knowledge of traditional and modern training methods, tools and techniques
- Close familiarity with talent management and succession planning
- Strong ability to conduct cost-benefit analysis and calculate training ROI
- Strong decision making and organisational skills
- Good ability to present complex information to a variety of audiences
- BS Degree



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