IT Assistant
1 day ago
With hotel experience
- OPERA and Macros system knowledge.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the co-ordination of new acquisitions and major projects as required.
- Participate in property-level, corporate-initiated technology implementations.
- Provide direct guest support and quality support to function rooms and conference services.
- Administer Lotus Notes, connection to global VPN and other communication tools.
- Assist in the process of systems backup and recovery procedures.
- Assist in management of third party vendors.
- Provide 24 / 7 support for mission critical systems.
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
- Implement technology "best practices".
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include; contribution to technology capital and operating budgets.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
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