Operation Agent

The RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...

The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...

Wyndham Hotels & Resorts is now seeking Reservations Agent (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Would you like to become part of the world's most international company?** *** **A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

**Main Objectives** Carries out specific operational duties as assigned by shift supervisor. Includes transcribing and sending draft telegraph messages received, operating the FIDS/PA system and updating (FIDS) flight information. Assist the public with their flight enquiries and complies with established company and airline procedures. **Minimum...

**Tasks**: - Ensures the flow of communication between the company, the client, and the local agents. - Negotiates with local port agents according to the type of contract: all contractual documents. - Prepares all contractual documents. - Attends and supports operations on-site, guaranteeing success of the mission. - Manages all operational...

New Openings - BAHRAIN OPENING #BHRES.006 Position: Registered RERA Real Estate Sales Agent (Commission Basis) Valid CPR, VISA, with Profession or Equal Profession Prefer to have their own vehicle Minimum 2 Years Local Market Experience either in Property Management or Brokerage Bahrainis under Tamkeen Program Company Description EVERYONYX is a Real...

Reservations Agent Position Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the...

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Front Office Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such...

Position Purpose To provide sales support and deliver prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed our set revenue targets. Duties & Key Responsibilities Being a Great Team Member - Come to work every day with a smile on your face - Be a reliable and motivated member of the Commercial & Sales team -...

(24009EF) - Bahrain-Kingdom of Bahrain-Manama | Full-time | Permanent | Third Shift **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than...

**Job Description** Laundry Attendant**: As a Laundry agent, you will take ownership of guest laundry and internal laundry requirements. **Qualifications** - Minimum 2 years of similar experience - Should have computer knowledge - Good command of English language

Ramada by Wyndham Manama City Centre is now seeking a Concierge Agent to join our team in Bahrain **Job Summary**: The Concierge Agent is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and...

Key Responsibilities: - Utilize the Sabre Global Distribution System to book flights, hotels, car rentals, and other travel services. - Construct custom travel packages that align with the clients' preferences, budget, and requirements, ensuring a seamless and memorable travel experience. - Provide knowledgeable travel advice and stay up-to-date on travel...

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

Wyndham Hotes & Resorts is now seeking a Reservation Agent,to join our team at Wyndham Garden in Manama / Ramada Hotel & Suites By Wyndham Amwaj Islands,Bahrain. **Job Summary**: This position is responsible for serving as a liaison between the hotel and various contracted parties (i.e., airlines, wholesalers, etc.) in order to coordinate the hotel’s...