Airport Operations Manager

3 days ago

Manama, Manama, Bahrain RESO Full time

About the Role

We are seeking a highly skilled and experienced individual to join our team as an Airport Services Duty Supervisor at RESO. As a key member of our airport operations team, you will be responsible for supervising your team to deliver exceptional customer service to our customers.

Key Responsibilities

  • Act as station coordinator in liaison with the ground handling agent and QR.
  • Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
  • Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
  • Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections, and other passenger-related disruptions.
  • Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure the safe operation of QR ground ramp product.
  • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
  • Primary contact for all agents who may need assistance with questions, problems, or discrepancies.
  • Ensure compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls across the operations to ensure safety, security, legislative compliance, and delivery of high-quality service with a responsible environmental attitude.

Requirements

  • Relevant College or University qualification.
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at a supervisory level.
  • Excellent communication skills with fluency in the English language.
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures.
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
  • High level of computer literacy.
  • Excellent customer focus and service delivery.

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