Cluster Director of Sales

3 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

**Job Summary**:
The Cluster Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Coordinators/Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace.

**Education & Experience**:

- At least 5 years of Head of Hotel Sales experience with at least 3 years of exposure in local market
- Supervisory experience required.
- Must have a driver’s license in the applicable country
- Must be proficient in Windows, Company approved spreadsheets and word processing.

**Physical Requirements**:

- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Travelling is a pre
- requisite for this position

**Fundamental Requirements**:

- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- Meet and greet onsite contacts.
- Abide by Prime Selling Time (PST) and ensure that the Sales Team does the same.
- Understand all GDS systems.
- Understand loading rates into GDS.
- Develop networking opportunities through active participation in community and professional associations activities and events
- Entertain clients.
- React to negative trends in the market place by implementing blitzes or promotions.
- Handle inquiries as part of Inquiry Day Program

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