
Senior Restaurant Operations Manager
3 days ago
The Senior Restaurant Operations Manager is responsible for overseeing the entire restaurant team while ensuring exceptional service and guest satisfaction. This role requires a strong focus on quality control, staff supervision, and effective communication.
Key Responsibilities:
- Supervise Food Preparation and Presentation: Ensure high-quality food items are prepared according to set standards and techniques. Monitor quantities and take corrective action when necessary.
- Assist with Guest Service: During peak hours or as needed, assist with greeting guests, taking orders, and serving food. Inform kitchen and bar staff accordingly.
- Maintain Hygiene Standards: Implement adequate hygiene policies and ensure health and safety regulations are followed at all times.
- Customer Complaint Resolution: Handle customer complaints professionally and prioritize continuous guest satisfaction.
- F&B Cost Control: Monitor daily costs and collaborate with management to review operational budgets and targets.
- Restaurant Operations Management: Oversee opening and closing procedures, maintenance checks, shift management, and liaison with the purchasing department.
- Staff Performance Monitoring: Track performance of stewards and handle tip calculations and distributions.
- Inventories and Revenue Tracking: Monitor inventory levels and revenues, making adjustments as necessary.
To succeed in this role, you will need:
- A Bachelor's Degree or equivalent in Food and Beverage or Hospitality Management.
- 3-5 years of experience in F&B operations, with 1-2 years in a managerial position.
- Fluency in English.
- Proficiency in MS Office.
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