ICT Support Specialist

3 days ago


Manama, Manama, Bahrain Gulf Air Group Full time
Job Description

As an ICT Support Specialist at Gulf Air Group, you will be responsible for providing top-notch technical support to our airport operations team. Your role will involve troubleshooting and resolving technical issues related to our ICT systems, ensuring seamless functionality and minimizing downtime.

Main Responsibilities:
- Receive and respond to incident reports and service requests from users via various channels
- Perform initial level diagnosis of incidents and resolve them when possible
- Escalate complex issues to higher-level support teams as needed
- Collaborate with cross-functional teams to identify and implement process improvements
- Stay up-to-date with the latest technology trends and developments in the field

Requirements:
- Diploma degree in Computer Science or a related field (BSc preferred)
- Minimum 2 years' experience in a related field
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:
Gulf Air Group is a leading aviation company that operates in the Middle East region. We are committed to providing exceptional customer service and innovative solutions to our customers. If you are passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.
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