Customer Experience Lead

21 hours ago


Manama, Manama, Bahrain Azadeagroupholding Full time
Responsibilities

The Assistant Manager will be responsible for supporting the Shop/Department Manager in maintaining high standards of customer service. Key responsibilities include:

  • Communicating sales plans to the team and monitoring their performance.
  • Assigning tasks and assisting in scheduling for Sales Associates, Cashiers, and Coordinators.
  • Greeting customers and ensuring they receive timely service from shop staff.
  • Reporting operational issues and handling customer complaints in a timely manner.
  • Maintaining inventories and ordering products to ensure effective stock management.
  • Motivating team members and providing training and development support to optimize sales results.
Qualifications

To be successful as an Assistant Manager, you should have:

  • A Bachelor's Degree.
  • 1-2 years of experience in a managerial role, with retail experience preferred.
  • Good product knowledge and understanding of store operating procedures.
  • Proficiency in MS Office.
  • Fluency in English.
  • Deep product knowledge across all departments.


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