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Front Office Supervisor
3 weeks ago
Front Office Supervisor Role
We are seeking a highly skilled Front Office Supervisor to join our team. The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and guide a team of Guest Service Agents, Operators, and Bell Attendants to deliver exceptional customer service.
- Main Responsibilities:
- Daily Operations Management - Supervise daily front desk operations, ensuring a smooth check-in and check-out process for guests.
- Team Leadership - Assign tasks, instruct, and motivate staff to achieve high standards in guest service.
- Customer Complaint Resolution - Resolve customer complaints efficiently and effectively, maintaining a high level of customer satisfaction.
- Pre-Shift Meetings - Prepare and conduct daily pre-shift meetings to ensure staff are aware of daily goals, tasks, and priorities.
- Special Requests - Respond promptly to guest requests for supervisors or managers.
- Product Knowledge - Maintain a high level of product knowledge of the hotel and local area, staying up-to-date on events and promotions.
Skill Requirements:
- Excellent Communication Skills - Ability to communicate effectively with guests, staff, and management.
- Leadership Skills - Strong leadership skills, with the ability to motivate and guide a team.
- Problem-Solving Skills - Ability to resolve customer complaints efficiently and effectively.
- Organizational Skills - Ability to prioritize tasks and manage time effectively.
About Us:
We are a leading hospitality company dedicated to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences for our guests every day.
