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Front Office Professional
3 weeks ago
We are seeking a motivated and detail-oriented individual to join our team as a Front Office Management Trainee.
This role offers a unique opportunity to develop technical skills related to Front Desk Operations, with a focus on process improvements.
Key responsibilities include:
- Mastery of technical skills
- Understanding of tasks and responsibilities of Guest Relations Officer, Operator, Concierge & Reception
- Maintenance of high standards of teamwork with the Front Office Team
- Ensuring department standards are met through guest feedback and monitoring
- Participation in daily briefings, roll calls, and training
- Coordination with other operating departments to ensure smooth daily operations for check-in and check-out
- Management of VIP guest arrivals and departures
- Room inventory management and monitoring room types availability to meet guest preferences
- Work in the Club Millesime or Villa as Butler, catering to VIP guests
- Processing Improvement Team project and assignments related to Front Office
To be successful in this role, you will require:
- Familiarity with Opera systems would be advantageous
- Fluent English language skills (read, write, speak)
- Analytical skills
- Strong interpersonal and communication skills
- Leadership and people management skills
About This Role
This role is ideal for individuals who are passionate about delivering exceptional customer service and are eager to learn and grow in a dynamic environment.
The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.