Customer Service Representative

1 week ago


Manama, Manama, Bahrain RESO Full time

About The Role

The customer service representative is responsible for providing exceptional support to clients by responding to inquiries, addressing complaints, and delivering personalized assistance with professionalism.

Main Responsibilities & Duties:

  • Respond to inbound calls to assist customers with specific concerns.
  • BUILD TRUST in our services and products offered to customers by demonstrating a deep understanding of their needs.
  • Deliver high-level personalized customer service that exceeds client expectations.
  • Treat individuals with respect and instill trust based on our organization's values.
  • Follow instructions, take responsibility for actions, and maintain commitments.
  • Collaborate with a team to achieve performance metrics and drive business results.
  • Assist customers with all issues and escalate them to management as needed.
  • Stay up-to-date with new product information and participate in educational opportunities to enhance job knowledge.
  • Identify areas for improvement in complaint handling processes at all touchpoints.
  • Provide actionable feedback on customer experiences to product owners for enhancement and development.
  • Perform other related duties as assigned or required.

Key Competencies:

  • Demonstrate an understanding of individual differences among customers.
  • Exhibit strong verbal communication skills (clear voice, high volume, good tone).
  • Have a solid grasp of telephone etiquette.
  • Display active listening skills (ask the right questions, listen carefully, and note client needs).
  • Be proficient in multiple languages (English); Arabic and Urdu are assets.
  • Show basic computer skills (Microsoft Office).
  • Exhibit effectiveness in customer retention and issue resolution.

Requirements And Qualifications:

  • Be a university student in their 2nd year or above.
  • Able to work full-time on a shift basis.

About Our Application Process:

If you meet the criteria and are passionate about the role, we welcome your application. To complete the application, please submit your resume/CV.



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