
Deputy Store Operations Manager
2 days ago
As a key member of our retail team, you will be responsible for ensuring the smooth operation of our stores. Your role will involve managing store targets, driving sales, and maintaining proper loss prevention standards.
About this Role:
- Communicate store targets to the team and drive sales to achieve financial objectives
- Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
- Oversee and monitor all point-of-sale activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback
Key Responsibilities:
- Oversee cash transaction entry and management (petty cash, point-of-sales cash elements, change floats)
- Regularly audit store administration and resolve any issues; assist in carrying out annual stock counts and spot checks
- Monitor and handle customer complaints and take corrective action in line with policy; resolve customer complaints and respond to feedback in a timely and professional manner
Requirements:
- Strong leadership and communication skills
- Ability to analyze sales reports and provide insights to maximize stock potential
- Experience in retail operations and inventory management
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