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Deputy head of retail

1 month ago

Manama, Manama, Bahrain RESO Full time
Deputy Head of Retail & Digital Operations

Job Purpose:

To contribute to the creation of a Unified Group Operations capability through the successful delivery of organizational change, ultimately delivering a standard operating model for operational activities across the Group that can be consistently and accurately measured, supporting the long-term objectives of the organization.

The role involves handling operations for Group Wholesale on payments and managing the Retail and Digital Banking Operations for ila Bank.

Principal Responsibilities, Accountabilities And Deliverables Of Role

  • Lead and develop teams of dedicated professionals to deliver best-in-class banking operations across Payments, ATM & Cards, and Reconciliation to ensure customer experience objectives are met.
  • Deploy relevant Key Performance Metrics to drive a consistent, rigorous, and ongoing assessment of the Group's operational capability.
  • Identify process needs and remedies to meet business goals and performance objectives, partnering with relevant internal and external stakeholders along with operational leadership to further develop our banking team.
  • Improve end-to-end process efficiency and excellence of our banking operations for existing and new markets, exploring and implementing new technologies to harness the full potential of our systems, leveraging automation where possible.
  • Establish, maintain, and revise policies and procedures to enhance our internal knowledge base and meet regulatory commitments.
  • Contribute to the overall Bank ABC/ila Bank strategy by leading key initiatives to bring consistency, consolidation, reduce costs, and increase operational efficiency.
  • Contribute to the deployment of the Target Operating Model for Group Operations.
  • Handle overall settlement processes for Bank ABC/ila Bank related to Cards – Debit and Credit.
  • Manage outsourcing relationships with scheme partners like Mastercard and Visa, building a scalable card transaction model for the future.
  • Work in an Agile environment, managing current operational tasks while simultaneously managing project deliverables to meet fast-growing customer demand.
  • Handle team and stakeholder requests during the absence of the Head of Retail and Digital Operations.

Experience

At least 10 years of experience working for a financial institution in a relevant field, with 5 years of management experience.

Education

Bachelor's Degree Lean Six Sigma – Green Belt or Black Belt is a plus.