International Clinical Documentation Manager

8 hours ago


Manama, Manama, Bahrain Telstra Health Full time

About Telstra Health

Telstra Health offers innovative software applications and platforms that connect health information, patients, and providers.

We provide solutions to various sectors in Australia, the Middle East, Canada, and the UK, as well as to Government and other health funders.

Our mission is to improve lives through digitally-enabled care.

Job Description

This role is responsible for operationalising Power Health's international RCM (Revenue Cycle Management) services.

You will lead the development and delivery of world-class Billing, Administration, Clinical Coding, and Clinical Documentation Improvement processes and systems for our clients.

Key accountabilities include:

  • Supporting the successful implementation and ongoing management of Clinical Documentation and insurance-related workstreams of all RCM Services projects domestically and internationally.
  • Creating, educating on, and implementing work processes that support excellence in Clinical Documentation Improvement and all insurance-related processes including Medical Necessity.
  • Business analysis, documenting current & future state business processes, functional and non-functional requirements, user stories, acceptance criteria, Use Cases, requirements traceability, business rules, test planning, and test cases.
  • Assisting in developing systems of quality control and reporting that provide continuous feedback on the performance of client and Power Health/Telstra Health staff; operational processes and system performance.
  • Assessment and tailor education for Clinical Coders, Clinical Documentation Specialists, client staff as appropriate to RCM.
  • Day-to-day management of RCM Clinical Coding and Clinical Documentation Specialist staff.
  • To provide leadership that will create a highly effective and enjoyable work culture for all staff, and one which recognizes any cultural sensitivities in an international team.
  • Create channels for communication between clinical staff, the Clinical Coding and Clinical Documentation Specialist, and insurance-related teams whilst demonstrating improvement from audit results.
  • Develop positive key client relationships and act as a representative of the RCM Leadership team in the absence of more senior personnel.

Requirements

We are seeking someone with:

  • Bachelor's/Masters Degree in Health Information Management or healthcare-related discipline OR Industry relevant certification e.g. Diploma/Bachelor of Nursing, HIMAA recognised Clinical Coding certification and/or Clinical Documentation Specialist certification Training Delivery certification (Desirable)
  • Extensive experience in Clinical Documentation Improvement and insurance processes related to the above functions.
  • Extensive use of Patient Administration Systems including the ability to learn and operate new systems quickly.
  • Proven stakeholder management skills to build partnerships with internal and external stakeholders in a matrix operating environment.
  • Previous experience in change management, end-user training, and go-live support.
  • Proven and demonstrable management and delivery of multiple projects under tight timeframes and often changing priorities.
  • Extensive communication skills both written and verbal are required in this role with a focus on identifying gaps, analyzing data to find the source of the gap, observing processes, communicating with the related staff to close the gaps identified.
  • Experience in working with Clinical Coding teams.
  • Proficient in MS Word and Excel.

About You

We value diversity and encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note that we commit to responding to every applicant.



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