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Luxury Hotel In Room Dining Team Member
3 days ago
About Sofitel Bahrain Zallaq Thalassa Sea & Spa
">We are far more than a worldwide leader in hospitality. Our luxury hotel welcomes you as you are and offers opportunities for growth, learning, and exploration. As an inclusive company, our ambition is to attract, recruit, and promote diverse talent.
Job Description: In Room Dining - Waiter
">Elevate our In Room Dining experience by joining our dynamic team at Sofitel Bahrain. What can you expect:
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- An employee benefit card offering discounted rates in Accor hotels worldwide;">
- Learning programs through our Academies to develop your skills and grow within the property and across the world;">
- The opportunity to make a difference through our Corporate Social Responsibility activities.">
Your Responsibilities
">You will be directly involved in the order taking and order placing process, dealing with guest requests and orders, courteously, efficiently, and promptly. This includes:
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- Answering phone calls within 3 rings and following phone etiquette according to Sofitel standards;">
- Knowing all menus and ongoing promotions in the outlet by heart and giving recommendations to guests upon request;">
- Training the IRD team;">
- Providing high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service;">
- Ensuring that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual;">
- Keeping the room service area clean and organized at all times;">
- Attending regular training sessions in line with the departmental SOPs (guest care, product knowledge, grooming standards, telephone manners, etc.).">
Your Qualifications
">To succeed in this role, you should have:
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- A completed hotel and catering course;">
- A minimum of 2 years of similar experience;">
- The ability to focus attention on guest needs, remaining calm and courteous at all times;">
- Strong interpersonal and problem-solving abilities;">
- The ability to work well under pressure in a fast-paced environment;">
- The ability to work cohesively and collaboratively as part of a team.">
Your Team and Working Environment
">Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star Luxury Hotel with 262 Luxury Rooms & Suites, including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurants & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club, and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC).
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