Air Travel Operations Team Lead
4 days ago
As a Airport Services Duty Supervisor, you will oversee your team to deliver exceptional customer service, ensuring award-winning 5-star experience for our passengers.
Key Responsibilities
• Act as station coordinator in liaison with ground handling agents and Qatar Airways.
• Ensure on-time flight closure and passenger boarding by supervising airport teams.
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
• Provide support to the Airport Services Duty Officer in case of flight disruptions and misconnections.
• Perform aircraft turnaround checks (ATC) duty to ensure safe operation of QR ground ramp product.
About You
We are looking for a candidate with a relevant college or university qualification and at least 4 years of experience in airline or ground handling operations at a supervisory level. You should have excellent communication skills in English, knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations. Additionally, you should be able to work under pressure while maintaining high levels of customer service standards.
About Us
Qatar Airways is a rapidly growing company with a global presence. We offer a unique opportunity to be part of an extraordinary story where you can grow and develop your skills. Our team members contribute to our proud story of spectacular growth and determination.
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