Travel Sales and Service Expert
4 days ago
We are seeking a highly skilled Travel Sales and Service Expert to join our team at Gulf Air Group. As a key member of our reservations sales team, you will be responsible for delivering exceptional customer service and sales interactions with internal and external customers.
Key Responsibilities- Customer Service: Provide warm and professional interactions with customers via phone and email to resolve queries and deliver solutions that meet their needs.
- Sales and Upselling: Proactively promote and sell Gulf Air products and services to drive revenue growth and achieve sales targets.
- Reservation Management: Handle flight reservations, cancellations, and modifications while maintaining accurate passenger details and ensuring system integrity.
- Communication: Effectively communicate with internal teams, including network stations, local offices, airports, and headquarters as needed.
- Knowledge and Training: Stay up-to-date on industry rules, regulations, and company procedures, and actively seek opportunities for training and development.
- Education: High school diploma or equivalent is required; related qualifications and training are an added advantage.
- Skills and Experience: Prior experience in a call center, ticketing, reservations, travel trade, or customer service environment is preferred; proficiency in computer systems and software is essential.
This is an exciting opportunity for a motivated and customer-focused individual to join our dynamic team and contribute to the success of Gulf Air Group. If you have a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply.
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