Client Success Manager

3 days ago


Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full time

About the Role:

The Senior Client Service Executive will be responsible for developing and maintaining strong relationships with clients through exceptional after-sales services. This involves following up with internal departments to ensure successful project completion, addressing client feedback, and implementing necessary modifications.

Key Responsibilities:

  1. To collect and validate tasks/projects information from business teams and update the internal projects management system accordingly.
  2. To coordinate with Studio/New Media/Production managers to receive completed tasks and submit them to clients, ensuring timely feedback and any required modifications.
  3. To provide high-level professional support to team members in serving clients.
  4. To collaborate with the Business team on cost proposals and the Finance team on invoicing according to client agreements.
  5. To maintain a systematic record of project information and coordinate updates with Studio Managers.
  6. To create comprehensive project files containing necessary details, references, photos, text, PDFs, links, etc.

Requirements:

  • Prior experience working in creative agencies is essential.
  • A background in branding/graphic design and excellent customer service skills are also crucial.
  • Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations is required.
  • Fluency in both Arabic and English languages is mandatory.


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