Senior Technical Support Lead

3 days ago

Manama, Manama, Bahrain beBeeLeadership Full time $100,000 - $120,000
Job Title

Lead a professional support team, responsible for resolving complex technical issues for customers worldwide.

We are looking for leaders with extensive experience in Linux CLI at a technical level and strong leadership skills. Our ideal candidate has a proven track record of high customer focus.

Key Responsibilities
  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensure that all customer cases are responded to within the Service Level Agreement (SLA), and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery

Our team is dedicated to delivering exceptional support services to our customers.

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