Client Experience Associate
3 days ago
Résumé for Client Experience Associate Position
In this role as a Client Experience Associate at RESO, you will be responsible for handling incoming and outgoing calls. The primary function involves sales and customer service. The ideal candidate is self-motivated with high levels of energy and drive. Strong communication skills are essential to maintain good rapport on the phone.
Duties
• Answer all calls within 2 rings
• Maintain a cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Perform data entry, filing, and documentation management tasks
• Update information and ensure accuracy of data records
Essential Qualifications
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills
• Strong English language proficiency
• Good understanding of the services provided
• Highly computer literate, particularly in Microsoft Office Products
Typical Working Conditions
• Normal working hours: 40 hours a week
• Rotating shift work may require occasional weekend and/or evening work.
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