
Luxury Client Development Manager
2 days ago
At RESO, we are seeking a highly skilled and experienced Luxury Client Development Manager to join our team. This role is responsible for recruiting new clients from outside of the boutique clientele and developing our database qualitatively.
Main Responsibilities:
- Work with local business entities (Banks, Government entities, etc.) to establish relationships and identify new business opportunities.
- Develop and maintain connections with royal families of Bahrain through assistants or business getters.
- Collaborate closely with the PR Team to stay informed about events and leverage these opportunities to meet influential profiles.
- Focus on reactivating inactive clients to expand our existing database.
- Regularly update the Boutique Manager on client development progress within the Client Development Path.
- Conduct at least 10 OTOs per week, either in-house or with local clients, to drive sales growth.
Sales Support and Coaching:
- Oversee some team members' qualitative OTOs to increase cross-selling between different universes of the boutique and provide closing sales coaching.
- Increase client loyalty across all departments by working with Department Managers and Sales Associates to follow up on OTO results and TO generation.
- Grow and upgrade clientele within the VIC, VVIC, and Elite categories.
Loyalty and Customer Experience:
- Propose local activities to enhance customer loyalty and purchasing behavior.
- Demonstrate exceptional product knowledge across all departments.
- Share expertise on products and sales training with the Boutique Team.
Personal Qualities:
- Possess excellent communication and negotiation skills.
- Have a strong background in customer service with experience in luxury retail.
- Maintain a positive and enthusiastic attitude.
- Present a professional appearance.
- Be able to work effectively in a team environment.
- Take pride in achieving individual targets.
- Exhibit flexibility and punctuality.
- An ability to communicate in Arabic is an advantage.
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