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3 weeks ago
This key role involves taking ownership of guest rooms to ensure they are clean and comfortable, creating a memorable experience for our guests. As Director of Housekeeping, you will lead and motivate your team to achieve high standards of cleanliness and luxury.
Responsibilities- Manage the day-to-day operation of the housekeeping team, ensuring seamless service delivery to guests.
- Deliver daily briefings with the Room Attendant team, highlighting VIPs and setting daily initiatives to drive results.
- Prioritize attention to detail to maintain high standards of cleanliness and presentation.
- Foster effective communication with other hotel departments to ensure smooth service delivery.
- Conduct regular inspections of guest rooms to identify areas for improvement and create unique experiences for guests.
- Coach Room Attendants during daily operations, providing constructive feedback to enhance work quality.
- Collaborate with the outsourced laundry team to optimize operations and efficiency.
- Tailor housekeeping services to meet the individual needs of each guest, prioritizing their comfort and satisfaction.
- Recruit top talent for the housekeeping team, leveraging leadership skills to drive growth and development.
- Manage payroll costs, forecasts, and budgets, ensuring fiscal responsibility and accountability.
- Nurture and support your team's growth and development, fostering a positive and productive work environment.
- Oversee the maintenance and repair of equipment, ensuring seamless operations.
- Experience in a global work environment is essential, with a strong understanding of operational and logistical aspects.
- Pre-opening experience is highly preferred, demonstrating knowledge of operational and logistical aspects.
- Excellent organizational, time management, and problem-solving skills, with attention to detail and a passion for delivering exceptional guest service.
- Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate others.
- Financial management experience, including budgeting and cost control, with a focus on driving results and achieving goals.
- Knowledge of luxury hospitality trends and best practices, with a passion for innovation and creativity.
- Hotels
- Hospitality
- Chefs
- F&B
- Front Desk