Executive Director of Guest Experience
7 days ago
About RESO:
We are committed to creating memorable experiences for our guests. Our team members around the world work tirelessly to deliver luxury with genuine heart.
The Assistant Director of Rooms is a critical role in achieving this goal. This position oversees all departments within the rooms division, providing leadership, guidance, and support to Heads of Department and staff.
Responsibilities:
- Maintain excellent knowledge of all colleague-related issues through Heads of Department.
- Lead all departments in the division (FO, Concierge, Housekeeping, Spa, Bell & Door, Boutique).
- Guide Heads of Department to ensure efficient management and high-quality service delivery.
- Streamline procedures to enhance guest satisfaction and quality.
- Review guest activities to identify areas for improvement.
- Meet VIPs and serve as a primary contact to ensure their needs are met.
- Stay informed about KPIs and financial goals to drive team performance.
- Promote guest-centric initiatives to boost loyalty and satisfaction.
- Foster colleague development to build a strong talent pipeline.
- Maintain the physical condition of front and back-of-house areas.
- Participate in regular operational meetings to facilitate collaboration.
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