Guest Experience Manager

3 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal part in ensuring exceptional guest experiences by championing their satisfaction through every touchpoint of the guest journey.

Key Responsibilities

  1. Develop and implement initiatives to consistently exceed guest expectations by proactively identifying and resolving guest concerns.
  2. Foster a collaborative team environment that promotes growth and excellence by providing effective leadership and mentorship to staff.
  3. Solicit and analyze guest feedback to identify trends and opportunities for continuous improvement across all touchpoints.
  4. Deliver personalized attention to VIP guests by exceeding their expectations and setting the tone for a positive experience.
  5. Manage day-to-day operations by efficiently managing administrative duties and completing tasks such as room inspections.

Key Requirements

  1. Bachelor of Science in Hospitality and Hotel Administration or related field.
  2. Excellent communication and interpersonal skills with ability to build strong relationships.
  3. Strong problem-solving skills with proactive approach to challenges.
  4. Commitment to teamwork and collaboration to drive business success.
  5. High level of attention to detail and commitment to quality service.


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