Guest Experience Specialist

1 week ago


Manama, Manama, Bahrain RESO Full time

**About Us**

At RESO, we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team.

Our hotel is ideally located in the heart of the city's commercial and diplomatic area, offering an exceptional experience for guests. With 245-keys, 121 Residence units, one of the largest convention centers in the city, and six restaurants and bars, our hotel has everything you need to deliver exceptional service.

Job Description:

  • We are seeking a highly organized and sales-driven individual to support the smooth running of the reservations department.
  • The successful candidate will work as part of a team to maximize guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • You will take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Key Responsibilities:

  • Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
  • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships whilst promoting the company culture and values.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements:

  • Experience in reservations beneficial but not essential.
  • Hands-on approach with a can-do work style.
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry.
  • Ability to find creative solutions taking ownership for duties and tasks assigned.
  • Personal integrity, with the ability to work in an environment that demands excellence.
  • Experience of working with IT systems on various platforms.
  • Strong communication skills.


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