Strategic Product Support Specialist

17 hours ago


Manama, Manama, Bahrain Srt Marine Full time

We are an ambitious multi-national company headquartered in the UK, seeking a talented Customer Engagement and Technical Account Manager to join our team. Our company is a fast-growing organization with a strong focus on innovation and delivering exceptional products and services to our customers.

About Us

SRT Marine Systems plc is a rewarding and challenging place to work where talented individuals have the opportunity to make a real impact across the marine world. We strive to provide our customers with expert support and guidance, empowering them to achieve their operational objectives.

Job Description

This role involves working closely with our customers to configure system functionality settings that meet their needs. As a Customer Engagement and Technical Account Manager, you will be responsible for providing front-line user support, driving continuous feedback, and collaborating with product development teams to implement improvements.

Key Responsibilities:
  • Configure system settings to deliver desired outcomes for customers
  • Evolve system settings and configurations to solve customer challenges
  • Provide expert user support to ensure smooth system usage
  • Drive insightful feedback on suggested improvements and new functionalities
Requirements

We are looking for a Bahrain National who is bilingual in English and Arabic, possessing excellent problem-solving capabilities and interpersonal communication skills. Experience in customer support or product management/training for complex computer applications is essential.

Benefits

This role offers excellent pay, long-term career development opportunities, and a comprehensive benefits package, including private medical care.



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