Director of Core Banking Systems

4 days ago


Manama, Manama, Bahrain Arab Banking Corporation Full time
Job Overview

The Arab Banking Corporation is seeking an experienced Senior Lead to oversee the management of its Temenos core banking platform. This critical role will ensure seamless integration with various systems, platforms, and environments, guaranteeing optimal performance and service continuity.

Key Responsibilities
  • Strategic Planning and Execution
    • Develop and implement a comprehensive strategic plan for the Temenos ecosystem, aligning with the bank's overall technology and business strategy.
    • Collaborate with IT leaders and stakeholders to ensure the Temenos platform meets evolving business requirements and integrates smoothly with the dynamic IT ecosystem.
  • Governance and Compliance
    • Establish a framework to maintain the Temenos platform and its ecosystem, adhering to best practices in system usage, configuration, and customization.
    • Ensure the Temenos platform complies with all applicable IT architecture standards and security regulations.
  • Technical Leadership
    • Oversee the architecture, development, and integration of the Temenos platform, including management of configuration and customization activities.
    • Guide and support teams in troubleshooting, system enhancements, and resolving complex incidents.
    • Guarantee accurate integration of the Temenos Data Hub across various systems, platforms, and environments.
    • Optimize vendor hours for significant platform changes, with the CoE team handling minor to moderate configuration changes.
    • Act as the primary point of contact for the third-party vendor managing the Temenos platform, ensuring effective collaboration.
    • Monitor SLAs and KPIs to ensure the vendor meets performance and service standards.
    • Manage vendor hours, ensuring changes and customizations are efficiently handled within the contracted hours.
    • Coordinate the Vendor's Steering Committee, reviewing SLAs, incidents, pending changes, and costs on a regular basis.
  • Collaboration and Stakeholder Management
    • Work closely with Data Protection Officers to ensure data privacy and compliance with relevant regulations (e.g., GDPR, Bahrain Data Protection law, etc.).
    • Collaborate with Cyber & Information Security officers and SMEs to enforce security controls protecting the platform and its ecosystem.
    • Partner with IT Architecture to establish standard architecture best practices and apply them to operating teams and other IT functions.
    • Support data-driven initiatives and integration requirements by collaborating with other technology teams.
    • Work with IT Delivery & PMO and IT Service Management to plan and schedule changes, upgrades, and new implementations well in advance, minimizing disruptions to live operations.
  • Leadership and People Management
    • Foster a customer-centric approach, manage a responsive IT team focusing on operations and end-user satisfaction.
    • Provide strategic leadership and direction to the CoE team, setting clear objectives, priorities, and performance expectations to drive accountability and excellence.
    • Coach, mentor, and develop team members, creating a supportive and collaborative work environment where individuals can grow and succeed.
    • Develop meaningful dashboards/presentations to present what's happening in the CoE.
    • Measure, monitor, and maintain the team's ability to meet agreed SLAs and OLAs.
    • Promote a culture of diversity, equality, and inclusion within the CoE team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.
    • Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the CoE team has the skills, capabilities, and resources needed to achieve its goals and objectives.


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