Client Success Director
2 weeks ago
Job Overview:
We are seeking a Senior Client Service Executive to join our team at Domo Ventures W.L.L. This role involves developing strong relationships with clients through exceptional after-sales services and collaborating with internal departments to complete tasks and projects successfully.
Responsibilities:
- Task Management: Collect and validate task information from the business team and clients, then update the internal project management system.
- Client Communication: Coordinate with studio managers to receive completed tasks and submit them to clients, following up on feedback and modifications until project completion.
- Team Support: Support team members in providing top-notch client service.
- Business Collaboration: Collaborate with the business team for cost proposals and with the finance team to issue invoices according to client agreements.
- Project Documentation: Maintain a systematic record of project information and ensure it's updated frequently.
- File Management: Compile project files with necessary details, references, and documentation.
Qualifications:
- Must have a solid background in creative agencies.
- Understanding of branding and graphic design principles.
- Excellent customer service and communication skills.
- Bachelor's degree in relevant field.
- Fluency in both Arabic and English languages.
Award-winning creative agency Domo Ventures W.L.L. is looking for a highly motivated Senior Client Service Executive to lead our client relationships. If you have a passion for delivering exceptional results and building lasting relationships, we'd love to hear from you
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