Client Success Executive Professional
6 days ago
Job Overview:
The Senior Client Service Executive will develop long-term relationships with clients through top-notch after-sales services and effective collaboration with internal teams. Key responsibilities include gathering task/project information, coordinating with department heads, and ensuring seamless project completion.
Main Duties:
- Collect and verify task/project details from the business team or clients, updating the internal project management system accordingly.
- Collaborate with studio/new media/production managers to deliver completed tasks/projects to clients, soliciting feedback and implementing adjustments as needed.
- Support colleagues in delivering exceptional client service.
- Cross-functionally collaborate with the Business team on proposal development and with the Finance team on invoice issuance according to client agreements.
- Foster a systematic approach to project tracking, ensuring regular updates and smooth coordination with the Studio Manager.
- Establish comprehensive project archives containing relevant information, references, images, texts, PDFs, and hyperlinks.
Essential Qualifications:
- Proven experience in creative agencies.
- A deep understanding of branding and graphic design principles.
- Excellent customer service and communication skills.
- Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations.
- Fluency in both Arabic and English languages.
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