Training and Quality Assurance Manager

1 week ago


Manama, Manama, Bahrain Royal Saray Resort Full time
Job Description

We are seeking a highly motivated and experienced Training and Quality Assurance Manager to join our team at Royal Saray Resort. In this role, you will be responsible for developing and implementing comprehensive training programs for all hotel departments, ensuring that our staff have the skills and knowledge needed to deliver exceptional guest service.

Main Responsibilities:
  • Training:
    • Assist the Training Manager in creating and executing engaging and effective training programs for all hotel departments.
    • Develop and maintain training materials, including presentations, handouts, and online modules.
    • Facilitate training sessions on various topics, such as guest service, housekeeping procedures, food and beverage service, and safety protocols.
    • Stay up-to-date on industry trends and best practices in hospitality training.
  • Quality:
    • Assist in managing Quality Assurance and Learning and Development Goals.
    • Establish and maintain quality standards for all aspects of hotel operations in collaboration with the Management Team.
    • Develop and implement procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes.


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