Quality Assurance Manager Lead

2 weeks ago


Manama, Manama, Bahrain Tafaseel Group Holding Full time
Job Overview

We are seeking an exceptional Quality Assurance Manager to spearhead our quality assurance initiatives at Tafaseel BPO. This strategic role involves developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards.

Key Responsibilities:
  • Strategic Quality Planning: Develop a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
  • Metric-Driven Insights: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
  • Team Leadership and Development: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
  • Client Liaison and Communication: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
  • Compliance and Regulatory Expertise: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
Requirements:
  • A bachelor's degree in business administration or a related field; a master's degree is a plus.
  • Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
  • Fluency in both Arabic and English.


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