Airport Operations Performance Analyst

5 days ago


Manama, Manama, Bahrain Gulf Air Group Full time

About the Role:

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The Airport Operations Performance Analyst is responsible for conducting airport service quality surveys, fieldwork studies, and other data collection initiatives to gather insights into passenger journey and operational efficiency. This role ensures accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.

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Key Responsibilities:

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  • Conduct Surveys: Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.">
  • Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.">
  • Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.">
  • Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions.">
  • Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.">
  • Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.">
  • Stakeholder Management: Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives.">
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Qualifications & Experience:

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Candidates should possess a high school diploma, with desirable experience in the aviation or business field. Additionally, they should demonstrate fluency in Arabic as the main local language, upper-intermediate knowledge of English, and excellent verbal and written communication skills.

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Competencies & Skills:

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This role requires proficiency in using survey tools, data collection devices, and reporting software, such as Excel, PowerPoint, and Word. The ideal candidate should also be able to identify issues and propose practical solutions to enhance service quality.



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