Airport Operations Manager
5 days ago
The Airport Operations Manager - General Aviation Terminal is responsible for overseeing the day-to-day operations of the General Aviation Terminal business division. This includes implementing the company's vision and continuously improving safety, efficiency, profitability, customer engagement, and loyalty. The role also promotes a positive team environment to better serve customers.
Main Responsibilities:
- Manage the day-to-day operations of the General Aviation Terminal building
- Hospitality management and provision of food and beverage services at the terminal
- Receipt of reservations and management of arriving and departing aircraft and passengers
- Ground handling and commercial passenger handling coordination with service providers
- Fueling operations and management coordination with service providers
- Sale and provision of general aviation support services such as fuel, handling, and parking
- Marketing and customer relationship management
- Providing exceptional customer service
- Complying with health, safety, and environmental regulations
- Staff and resource planning and allocation
Key Accountabilities:
- Manage the day-to-day operations of the General Aviation Terminal building.
- Provide hospitality management and F&B offering at the Terminal.
- Receive reservations and manage arriving and departing aircraft and passengers.
- Coordinate ground handling with the service provider.
- Coordinate commercial passenger handling with the airline/ground handler.
- Manage fueling operations and coordinate with the service provider.
- Sell and provide general aviation support services such as fuel, handling, and parking.
- Market and manage customer relationships.
- Provide exceptional customer service.
- Comply with health, safety, and environmental functions.
- Comply with aviation and airport regulations.
- Plan and allocate staff and resources.
Requirements:
- Bachelor's degree in aviation or related field
- Minimum 10 years' experience working with a fixed-based operator in a senior managerial position
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