Retail Operations Director

4 days ago

Manama, Manama, Bahrain RESO Full time

About RESO:

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  • We are a leading retail group in the UAE, representing established brands like Social House, Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn.
  • Our parent company is home to multiple F&B concepts, offering customers a diverse range of experiences.

Job Purpose:

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As a Retail Operations Director, you will be responsible for driving the overall retail operations performance of our Confectionary Retail Division, focusing on sales growth and business plan profit and cost figures while maintaining world-class customer service and international standards.

Key Responsibilities:

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  • Direct the retail operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
  • In conjunction with the retail head and project team, spearhead all projects related to the Confectionary Retail section, including developing new concepts and opening new outlets.
  • Monitor competitor activity through market surveys.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, identifying areas needing cost reduction and program improvement.
  • Monitor set financial targets to attain overall goals, sales results, and objectives of all existing and new concepts.
  • Review and assess customer satisfaction with products and services in coordination with store managers.
  • Maintain a warm, professional, and regular relationship with customers to ensure prompt and high-standard service.
  • Handle suggestions and complaints by customers promptly and efficiently.
  • Ensure all legal documents are in place with timely renewals done through concerned departments.
  • Keep abreast of evolving market trends and introduce plans to implement relevant improvements, believing in continuous market research.
  • Suggest innovation and creativity in products/items in line with Principal's expectations along with the Buying Team.
  • Assist in all operational matters pertaining to new concepts from fit-outs, staff recruitment, deployment, and training.
  • Maintain effective communication on the activities of all retail concepts with other operating departments within Alabbar Enterprises to provide the best possible service to guests.
  • Ensure all VM activities are properly coordinated and brand guidelines are met as per Principal's standards.
  • Ensure all expiration dates are monitored and taken care of.
  • Introduce, monitor, and assess cost control and cost reduction measures on a continuous basis.
  • Set up, establish, develop, and grow existing concepts' operational procedures (SOPs).
  • Create, implement, and unify training manuals and procedures across all existing and new concepts.
  • Develop an inventory system for all items for all concepts and streamline the existing stock monitoring system along with Supply Chain Department.
  • Head all operational matters in different concepts (existing & new) - provide appropriate guidance, training, improve efficiency, and quality.
  • Support the development and implementation of brand-specific systems, processes, business plans, and budgets.
  • Monitor waste carefully and take corrective actions.
  • Prevent all possible losses.
  • Take care of aging stocks and take timely action for liquidating the same along with Buying Team.
  • Unify management styles and culture across all existing and new concepts.
  • Support HR in placing the appropriate KPIs for Store Managers and staff across all existing and new concepts.
  • Develop employee recognition schemes and enhance work culture as well as roles and responsibilities.
  • Assist in recruitment, learning, and development programs, on-the-job training, coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
  • Support, train, and assist Store Managers to ensure maximization of productivity.
  • Ensure that employee suggestions/comments/grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.
  • Evaluate the performance of the team and administrate a personal development program to provide well-trained employees at all levels, thus improving standards, motivation, and creating a succession plan.

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