Retail Operations Manager

5 days ago


Manama, Manama, Bahrain RESO Full time

Job Overview

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at RESO. The successful candidate will be responsible for driving the overall retail operations performance, including sales growth, business plan profit and cost figures, and providing world-class customer service.

Key Responsibilities

  • Direct and manage the retail operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
  • Spearhead all projects related to the Confectionary Retail section, including developing new concepts, opening new outlets, and monitoring competitor activity.
  • Review financial statements, sales, and activity reports to measure productivity and goal achievement, and determine areas needing cost reduction and program improvement.
  • Monitor set financial targets to attain overall goals, sales results, and objectives of all existing and new concepts.
  • Ensure effective communication with other operating departments within Alabbar Enterprises to provide the best possible service to guests.
  • Maintain a warm, professional, and regular relationship with customers to ensure prompt and high-standard service.
  • Handle customer suggestions and complaints promptly and efficiently.
  • Keep abreast of evolving market trends and introduce plans to implement relevant improvements while believing in continuous market research.
  • Develop and suggest innovative and creative products/items in line with Principal's expectations along with the Buying Team.
  • Assist in operational matters pertaining to new concepts from fit-outs, staff recruitment, deployment, and training.
  • Ensure all VM activities are properly coordinated and brand guidelines are met as per Principal's standards.
  • Introduce, monitor, and assess cost control and cost reduction measures on a continuous basis.
  • Create, implement, and unify training manuals and procedures across all existing and new concepts.
  • Develop an inventory system for all items for all concepts and streamline the existing stock monitoring system along with Supply Chain Department.
  • Head all operational matters in different concepts (existing & new) - provide appropriate guidance, training, improve efficiency, and quality.

Requirements

  • 3-5 years of experience in a similar role.
  • Bachelor's degree in Business Administration or any related field.
  • Good English communication and interpersonal skills.
  • Good knowledge in team management.
  • Good financial skills and business acumen (P&L).
  • Good Microsoft Office skills.


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