Retail Operations Manager

4 days ago


Manama, Manama, Bahrain Alabbar Enterprises Full time
Company Overview

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands. It is also the parent company of multiple F&B concepts, lifestyle and retail endeavours with a passion for distinction - moments – growth.

Job Description

Responsible for the overall retail operations performance for the Confectionary Retail Division, driving world-class customer service and international standards, to achieve full sales force potential.

  • Direct Retail Operational activities to maintain productivity, quality, service, creativity, and guest satisfaction.
  • Spearhead projects related to Confectionary Retail section including developing new concepts, opening of new outlets, etc.
  • Monitor competitor activity, review financial statements and reports, to measure productivity and goal achievement, and determine areas needing cost reduction and program improvement.
Required Skills and Qualifications
  • 3-5 years of experience in a similar role
  • Bachelor's degree in Business Administration or any related field
  • Good English Communication and Interpersonal Skills
  • Good knowledge in Team Management
  • Good financial skills and Business Acumen (P&L)
Benefits

Maintain a warm, professional relationship with customers to ensure prompt and high standard of service. Handle suggestions and complaints by customers promptly and efficiently. Ensure all legal documents are in place with timely renewals done through concerned departments.

Others

Assist in all operational matters pertaining to new concepts from fit-outs, staff recruitment, deployment and training. Maintain effective communication on activities of all Retail concepts with other operating departments within Alabbar Enterprises. Ensure all VM activities are properly coordinated and brand guidelines are met as per Principal's standards.



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