Customer Service Expert

2 weeks ago


Manama, Manama, Bahrain beBee Careers Full time
Customer Support Professional Job Description

We are seeking a highly skilled Customer Support professional to manage incoming calls, address customer inquiries, and provide accurate information regarding products and services.

Main Responsibilities:

  • Issue Resolution: Identify and resolve customer complaints efficiently and effectively while maintaining a positive customer experience.
  • Data Entry and Documentation: Record and document interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
  • Product Knowledge: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
  • Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
  • Performance Metrics: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


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